Passenger Services

Food and Beverage Offerings

Altitude Restaurant + Lounge

Start your day with breakfast, enjoy a meal or relax over a drink. Altitude offers a welcoming place to dine and unwind before your journey.

Hours of Operation
Mon – Sun: 8:00 a.m. to 8:00 p.m.
(Liquor service: 9:00 a.m. to 8:00 p.m.)

Facebook: Altitude & Fly Away Cafe – PG Airport

Fly Away Café

The place for grab-and-go snacks, a freshly prepared meal or that essential cup of coffee before your flight.

Hours of Operation
Mon – Sun: 4:45 a.m. to 8:00 p.m.

Brewed Coffee & Co.

Stop in for handcrafted espresso drinks, fresh paninis and grab-and-go snacks before takeoff or after landing.

Hours of Operation
Mon – Fri: 7:30 a.m. to 5:00 p.m.
Sat: 8:00 a.m. to 2:00 p.m.
Sun: 8:00 a.m. to 4:00 p.m.

Instagram: /brewedcoffeepg

Accessibility at YXS

YXS offers accessible facilities and services to help passengers move through the terminal and prepare for their journey.

Wheelchair Assistance

Airlines provide wheelchair assistance within the terminal and between the terminal and aircraft. If you require wheelchair assistance, contact your airline when booking your flight or speak with an airline agent when you arrive.

Escort to the Gate

If you need someone to accompany you to the boarding gate, contact your airline before your trip to ask about its gate-pass or escort procedures.

Pets and Service Animals

YXS provides pet and service animal relief areas both before and after security.

Before Security

Located outside the terminal to the right of the Departures entrance.

After Security

Located inside the Family Washroom in the Boarding Lounge. After leaving passenger screening, turn left.

Travelling with an Animal

1. Keep pets and other non-service animals in an appropriate carrier or kennel while inside the terminal.
2. Contact your airline before travelling to confirm its requirements for pets and service animals.
3. For information about travelling through security with an animal, visit the CATSA website.

Information Booth & Volunteer Ambassadors

Need a hand while you’re at YXS?

Our Volunteer Airport Ambassadors help passengers and visitors find their way around the terminal and answer questions about Prince George and Northern British Columbia.

You can usually find an Ambassador at the information booth near the car rental counters.

Interested in becoming a Volunteer Airport Ambassador? Contact [email protected] to learn more.

Lost and Found

Lost something at YXS?

If you lost an item in the terminal, outside the terminal or in an airport parking area, contact Airport Security at 250.963.2406 or visit the security desk beside the airline check-in counters.

Airport Security keeps lost items for 30 days.

Lost something on an aircraft?

Contact your airline directly. Airlines manage items left on board their aircraft.

Free Wi-Fi

Free Wi-Fi is available throughout the YXS terminal.

Paging

To page an airline passenger, contact their airline directly. For all other paging requests, contact Airport Security at 250.963.2406.

Security and Passenger Screening

Paladin Security provides general security services at YXS and conducts passenger and baggage screening on behalf of the Canadian Air Transport Security Authority (CATSA).

For information about security screening, prohibited items or preparing for your flight, visit the CATSA website.

Air Passenger Protection

If you experience a problem with your flight, contact your airline first and give it an opportunity to resolve your concern.

If you cannot resolve the issue with your airline, you may be able to file a complaint with the Canadian Transportation Agency (CTA).

Visit the CTA’s Air Travel Complaints page to learn about your rights and the complaint process.