The Prince George Airport Authority is dedicated to excellent customer service.
At the Prince George Airport (PGAA), we strive to serve the needs of travelers with friendly, professional service and a variety of resources. The Information Booth and the Volunteer Airport Ambassadors are examples of the PGAA’s commitment to customer service. Ambassadors are available to assist passengers, greeters, or others.
The Prince George Airport Authority (PGAA) is pleased to become an Approved SuperHost™ Training Provider. The PGAA provides SuperHost training to airport staff to ensure that a high level of customer service is maintained on a consistent basis
Hours of Operation
The Prince George Airport’s terminal is open to its passengers from 4:30am – 12:30am.
Volunteer Ambassador Booth
The PGAA co-ordinates this volunteer welcoming program which has been established to provide on site tourism information on attractions and accommodations in Prince George and Northern BC and also to provide personal assistance to visitors at the Prince George Airport. The friendly and helpful Volunteer Ambassadors can usually be found adjacent the Car Rental companies at the Ambassadors Booth in the Airport Terminal Building.
If you are interested in volunteering please email cberry(At)pgairport(Dot)ca
Restaurant – BG Urban Grill
Departures Lounge Café Effective July 1, 2019
MONDAY TO FRIDAY:…………………….. 4:30AM – 7:30PM
SATURDAY & SUNDAY…………………… CLOSED Closed on All Statutory Holidays
Regular Café & Lounge hours Effective April 27, 2019
MONDAY TO FRIDAY:
FULL GRILL SERVICE……………………… 4:30AM – 6:30PM
(Grill service ends 15 minutes prior to cafe closing)
DELI SERVICE………… 4:30AM – 6:30PM
DELI SERVICE…………..4:30AM – 11:30AM
FULL SERVICE………….11:30AM – 6:30PM
Statutory Holidays: Deli Service Only
LOUNGE Effective April 27, 2019
MONDAY TO FRIDAY:…………………….. 9:00AM – 7:00PM
(9:00am to 6:15pm Full Service / 6:15pm to 7:00pm Deli Service)
SATURDAY & SUNDAY…………………… CLOSED
Beer service is available in CAFÉ
Lounge Is Closed on All Statutory Holidays
Lost and Found
Lost and Found items that are found inside or outside the Airport Terminal Building and in the parking areas of the Airport are turned in to the Commissionaires Security located in the Airport Terminal Building next to the airline counters.
Items may be claimed during the terminal’s operating hours. Information regarding items may be received by calling 250.963.2406 or by contacting the Airport Security in-person. Items will be held for 30 days.
If any items have been left on the plane, please contact the airlines directly.
Airline passengers can be paged by contacting the airlines directly. All other page requests can be administered through the security desk at 250.963.2406.
Public Internet Access
The Prince George Airport has free wireless internet in the terminal.
Security arrangements are designed to ensure the comfort and safety of all persons working at and using the airport. The Prince George Airport Authority has commissioned Paladin Security to provide on site security.
G4S Secure Solutions Canada is commissioned by the Canadian Air Transport Security Authority (CATSA) to provide screening for luggage and passengers at the Prince George Airport.
All our public facilities are fully accessible by wheelchairs. Our airline partners also offer wheelchair service within the terminal, and to and from their aircraft. Please inform the agents upon arrival if you will require this service.
If you require an escort to assist you to the boarding gate, please contact your airline for more information and to make the necessary arrangements, upon booking your flight.
Service animals are permitted to relieve themselves on grassed areas outside of the Terminal Building.
ATM / Banking
Automatic Teller Machine is located in the Departures area of the terminal, close to the entrance doors and WestJet offices.