Passenger Services

Hours of Operation

The Prince George Airport’s terminal is open 4:30am – 12:30am.

The Prince George Airport Authority is dedicated to excellent customer service.

At the Prince George Airport Authority (PGAA), we strive to serve the needs of travelers with friendly, professional service and a variety of resources. The Information Booth and the Volunteer Airport Ambassadors are examples of our commitment to customer service. Ambassadors are available to assist passengers, greeters, or others.

The Prince George Airport Authority is pleased to become an Approved SuperHost™ Training Provider. We provide SuperHost™ training to airport staff to ensure that a high level of customer service is maintained on a consistent basis

Passengers in departure area

Food and Beverage Offerings

Farmhouse Catering Company Ltd. Gourmet Express
Located in the Boarding Lounge past Security Screening

Hours of Operation
Monday – Friday: 5:00am – 6:00pm
Sunday: 9:30am – 6:00pm

Saturday: CLOSED


Volunteer Ambassador Booth

The Prince George Airport Authority co-ordinates this volunteer welcoming program which has been established to provide on site tourism information on attractions and accommodations in Prince George and Northern British Columbia and also to provide personal assistance to visitors at the Prince George Airport. The friendly and helpful Volunteer Ambassadors can usually be found adjacent the Car Rental companies at the Ambassadors Booth in the Airport Terminal Building.

If you are interested in volunteering please email cberry@pgairport.ca

Please note due to COVID-19, this program has been temporarily suspended.


Lost and Found

Lost and Found items that are found inside or outside the Airport Terminal Building and in the parking areas of the Airport are turned in to the Commissionaires Security located in the Airport Terminal Building next to the airline counters.

Items may be claimed during the terminal’s operating hours. Information regarding items may be received by calling 250.963.2406 or by contacting the Airport Security in-person.  Items will be held for 30 days.

If any items have been left on the plane, please contact the airlines directly.


Paging

Airline passengers can be paged by contacting the airlines directly. All other page requests can be administered through the security desk at 250.963.2406.


Public Internet Access

The Prince George Airport has free wireless internet in the terminal.

Security arrangements are designed to ensure the comfort and safety of all persons working at and using the airport. The Prince George Airport Authority has commissioned Paladin Security to provide on site security.

G4S Secure Solutions Canada is commissioned by the Canadian Air Transport Security Authority (CATSA) to provide screening for luggage and passengers at the Prince George Airport.


Terminal Accessibility

All our public facilities are fully accessible by wheelchairs. Our airline partners also offer wheelchair service within the terminal, and to and from their aircraft. Please inform the agents upon arrival if you will require this service.

Wheelchairs and mobility aids for curbside assistance were generously donated by MEDIchair NorthBC Opens a new window.

If you require an escort to assist you to the boarding gate, please contact your airline for more information and to make the necessary arrangements, upon booking your flight.

Service animals are permitted to relieve themselves on grassed areas outside of the Terminal Building.