The Prince George Airport Authority (PGAA) is dedicated to excellent customer service. At PGAA, we strive to achieve the best of customer service by providing our customers with a variety of resources. The Information Booth and the Volunteer Airport Ambassadors are examples of the PGAA's commitment to customer service. They are available to assist passengers, meeters/greeters, or other employees with inquiries that they may have.
The Prince George Airport Authority and our tenants are proud to have been designated a WorldHost recognized business- the first airport in the World to be designated.
The Prince George Airport's terminal is open to its passengers from 4:30am - 12:30am (effective Jan 6, 2014).
The Prince George Airport Authority coordinates this volunteer welcoming program which has been established to provide on site tourism information on attractions and accommodations in Prince George and Northern BC and also to provide personal assistance to visitors at the Prince George Airport. The friendly and helpful Volunteer Ambassadors can usually be found adjacent the Car Rental companies at the Ambassadors Booth in the Airport Terminal Building.
If you are interested in volunteering please email rsmith(At)pgairport(Dot)ca .
Regular Hours of Operations:
BG Urban Grill, Monday to Friday: Cafe 4:30am – 5:30pm (grill off at 5:15pm) / Lounge 9:00am – 8:00pm)
BG Urban Grill, Saturdays: Cafe 4:30am – 10:30am (grill off at 10:15am/ Lounge closed)
BG Urban Grill, Sunday: Cafe 4:30am – 5:30pm (grill off at 5:15pm / Lounge closed)
* Beer service is available in cafe when Lounge is closed
* The Lounge will be closed on all statutory holidays
Lost and Found items that are found inside or outside the Airport Terminal Building and in the parking areas of the Airport are turned in to the Commissionaires Security located in the Airport Terminal Building next to the airline counters.
Items may be claimed between 8:00am - 10:00pm Monday to Friday, or 9:00am - 10:00pm on Saturdays and Sundays. Information regarding items may be received by calling 250.963-2406 or by contacting the Airport Security in-person. If any items have been left on the plane, please contact the airlines directly.
Airline passengers can be paged by contacting the airlines directly. All other page requests can be administered through the Commissionaires Desk at 250.963.2406.
The Pilot Information Kiosk is a point of access for aircraft operators to NAV Canada's leading-edge Aviation Weather Website (AWWS). The Kiosk is conveniently located in the hallway beside the Commissionaires Security desk in the Airport Terminal Building.
The Prince George Airport has free wireless internet connections through BOLDstreet wireless.
Security arrangements are designed to ensure the comfort and safety of all persons working at and using the airport. The Prince George Airport Authority has commissioned the Corp Commissionaires to provide on site security.
Garda Canada is commissioned by the Canadian Air Transport Security Authority (CATSA) to provide pre-boarding security at the Prince George Airport.
All our public facilities are fully accessible by wheelchairs. Our airline partners also offer wheelchair service within the terminal, and to and from their aircraft. Please inform the agents upon arrival if you will require this service.
If you require an escort to assist you to the boarding gate, please contact your airline for more information and to make the necessary arrangements, upon booking your flight.
Service animals are permitted to relieve themselves on grassed areas outside of the Terminal Building.
ATM is located next to the public telephone in the departures area of the Main Terminal, between the entrance doors and the WestJet offices.